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Privacy Policy

Last Updated:

Welcome to the Privacy Policy of Phorzapan ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

Personal information may include:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing information
  • Purchase history

1.2. Non-Personal Information

Non-personal information may include:

  • Browser type
  • IP address
  • Operating system
  • Pages visited
  • Time spent on our website

2. How We Use Your Information

We use your information for various purposes, including to:

  • Process and fulfill orders
  • Communicate with you regarding orders and account information
  • Send promotional offers and newsletters (if you opt-in)
  • Improve our website, products, and services
  • Comply with legal obligations
  • Prevent fraud and security issues

3. Information Sharing

We may share your information with:

  • Service providers who assist in our business operations (e.g., payment processors, delivery services)
  • Legal authorities when required by law
  • Business partners for joint marketing efforts (only with your consent)

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

4. Data Retention Schedule Updated

We retain your information according to the following schedule:

Data Type Retention Period Purpose
Account information Until account closure + 2 years Customer support, order history
Order details 7 years HMRC tax and accounting requirements
Payment information As required by payment processor Processing payments
Marketing preferences Until opt-out or account closure Targeted communications
Website analytics 26 months Improving user experience

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information about our use of cookies, please see our Cookies Policy.

6. Your Rights

Under the UK GDPR you have the following rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Phorzapan
95-113 Great Howard St, Liverpool L3 7AT, United Kingdom
Email: info@phorzapan.world
Phone: +441512369000